SHIPPING & RETURNS

We strive to deliver high-quality 3D prints with transparency and fairness.

Shipping info

At Proto-shop.se, trading as Smalland 3D Print, we strive to deliver high-quality 3D prints with transparency and fairness. However, 3D printing—especially with Fused Deposition Modeling (FDM)—has inherent limitations that all customers must understand before submitting a print job.

1. Submission Responsibility

When placing an order, you have two service options:

Standard Submission (Free): Our team will print the model using their professional judgment based on the file(s) and any brief notes you provide.
Pre-Print Consultation (Optional, Paid): For a small fee, we review your file(s), flag potential issues, and confirm optimal print settings.

If no consultation is selected, and the model has problems due to missing or unclear instructions, we do not accept responsibility.

2. Print Quality Expectations

FDM printing has limitations:

  • Visible layer lines (e.g., "stepping spheres")
  • Tolerance and fit variability
  • Weak or fragile strands below the strength threshold may fail

By submitting your model, you accept these limitations.

3. Returns & Remakes

We do not accept returns unless:

  • The item arrives damaged in shipping, OR
  • There is a clear production error on our part

If damaged, contact us within 5 days with photos of packaging and product.

4. Non-Returnable Cases

We cannot accept responsibility when:

  • Issues arise from unclear/missing details in standard submission
  • Model design is too fragile
  • Printing limitations were explained and accepted
  • Dissatisfaction relates to normal FDM surface finish

5. Contact

Email: [Insert Support Email]

Returns policy

Understanding our return and remake policies for 3D printed products.

Returns & Remakes

We do not accept returns unless:

  • The item arrives damaged in shipping, OR
  • There is a clear production error on our part

If damaged, contact us within 5 days with photos of packaging and product.

Got questions?

For any shipping or return inquiries, contact our email address.