PRIVACY POLICY

We are committed to protecting your personal data and respecting your privacy.

We value your privacy

Proto-shop.se, trading as Smalland 3D Print, is committed to protecting your personal data and respecting your privacy in accordance with GDPR and Swedish data protection laws.

1. Who We Are

We are a Sweden-based 3D printing company providing design and manufacturing services within the European Union.

2. What Data We Collect

Identity & Contact Details: Name, email, phone number, address
Account Information: Username, password (encrypted), login history
Order Information: Uploaded 3D files, specifications, materials, order notes
Transactional Data: Order dates, invoices, payment status
Communications: Emails, messages, support interactions
Technical Data: IP address, device info, browser type

3. Purpose and Legal Basis

We process your data for:

  • Processing orders and customer accounts (Contract)
  • Legal compliance (Accounting & Tax - Legal Obligation)
  • Customer service (Legitimate Interest)
  • Handling your GDPR rights (Legal Obligation)
  • Security and fraud prevention (Legitimate Interest)

4. Data Retention

Under Swedish law, we retain financial and transactional data for 7 years (Bokföringslagen 1999:1078).

Inactive accounts are closed after 24 months of inactivity, and personal data is removed from active systems.

You may request deletion of your account or specific data. However, we may retain certain information (e.g., invoices) as required by law. Such data will be archived, restricted, and removed from user-facing systems.

5. Sharing of Data

We do not sell your data. We only share it with:

  • EU-based payment processors
  • EU shipping carriers
  • IT service providers in the EU
  • Swedish authorities when required

6. Your Rights

Under GDPR and Swedish law, you have rights to:

  • Access, correct, or delete your data
  • Restrict or object to processing
  • Port your data
  • File a complaint withIMY

7. Security Measures

We use encryption, access controls, and secure backups to protect your data.

8. Data Storage and Transfers

All data is stored within the EU. No international transfers occur.

9. Shipping & Service Region

We operate and ship only within the EU.

10. Policy Updates

We may update this policy as needed. Latest version will always be available online.

Cookie files

Who doesn't use them, right?

Cookie file summary for users

We use essential cookies to ensure our website functions properly and to remember your language preferences. These cookies are necessary for the basic functionality of our 3D printing service platform.

Got questions?

For any questions or requests, contact us at our email address.